1. Introduction

At Sugared Bliss, we take great pride in providing our customers with high-quality products and a delightful shopping experience. This Returns Policy outlines the terms and conditions for returning items to us, especially in regard to our “create your own sweet packs.”

2. Return Eligibility

• We understand that sometimes, returns may be necessary. However, please note that we do not accept returns for “create your own sweet packs” as these are custom-made items tailored to your specific preferences. We are unable to resell these custom packs, and therefore, they cannot be returned unless they are damaged or faulty.

3. Unopened and Sealed Items

• To be eligible for a return, items other than “create your own sweet packs” must be in their original condition and packaging. This means that the items must be unopened and still sealed. If the packaging has been opened or tampered with, we are unable to accept the return.

4. Damaged or Faulty Items

• In the rare event that you receive damaged or faulty items, please contact our customer support team within 7 days of receiving your order. We may request photos or additional information to assess the issue. Once verified, we will provide you with return instructions or offer a suitable resolution, such as a replacement or a refund.

5. Non-Returnable Items

• Apart from “create your own sweet packs,” certain items are non-returnable for hygiene and safety reasons. This includes products like edible items, personalized or custom-made products, and items that have been opened or used. These items are not eligible for return or exchange.

6. Return Process

• If you have an eligible item for return, please contact our customer support team to initiate the return process. You can reach us at info@sugaredbliss.co.uk. We will provide you with the necessary information and instructions for returning the item.

7. Refund or Exchange

• Once we receive and inspect the returned item, we will process your refund or exchange based on the condition and nature of the return. Refunds will be issued to the original payment method, and exchanges will be subject to product availability.

8. Return Shipping

• You are responsible for the cost of return shipping unless the return is due to a damaged or faulty item. We recommend using a trackable and insured shipping method to ensure the safe return of the item.

9. Contact Information

• For any questions or concerns related to returns, please don’t hesitate to contact our customer support team at info@sugaredbliss.co.uk.

10. Conclusion

We value your satisfaction and want to make your shopping experience with Sugared Bliss as smooth as possible. If you have any issues with your order, please don’t hesitate to reach out to us. We appreciate your understanding of our returns policy and look forward to assisting you.

Please note that this Returns Policy was last updated on [Insert Date] and may be subject to changes at our discretion. Any updates will be reflected on this page.

Thank you for choosing Sugared Bliss for your sweet pack needs!